Bitbuy™

Login Help & Troubleshooting

Recover access, secure your account, and fix common sign-in issues fast.
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Technical troubleshooting and best practices

If you're having trouble logging into Bitbuy™, follow this guide. Start by clearing browser cache and cookies, ensure JavaScript is enabled, and confirm there are no VPN or proxy issues blocking authentication. Mobile app users should update to the latest version for improved login flows and biometric support.

Advanced steps

  1. Verify the domain and SSL certificate to avoid phishing.
  2. Use authenticators (TOTP apps) rather than SMS where possible.
  3. Check device clock/time sync for TOTP issues.
  4. Review active sessions and device list in account settings to revoke unknown sessions.

When you need recovery

If you lost 2FA, use your backup codes. If those aren’t available, contact support and be ready to verify identity with photo ID and other KYC documents. For business accounts, admins should follow the enterprise recovery flow in the dashboard.

Why won't my 2FA code work?
Ensure device time is correct; re-scan the QR code from your authenticator app if you recently reinstalled it.
How long to receive password reset email?
Reset links typically arrive within minutes. Check spam folders and ensure your mail server isn’t blocking messages from our domain.

Extended guidance for developers and power users

(Long-form crawlable content placeholder.) This section covers API session tokens, OAuth use for integrations, webhooks for login events, recommended CSP and X-Frame-Options headers, and guidance for enterprise single-sign-on setups. For organizations, we recommend restricted admin roles, IP whitelisting for admin consoles, and routine security audits. (Add full 900+ word guide on your live site for better SEO and technical depth.)